Education

Professional Development Days

May 7-9, Hilton Galveston Island Resort and Conference Center
On the historic Galveston Seawall

Sponsored by:

  

 

Learning, Certification, and Exhibits in Multiple Areas of Engagement

Five learning programs and four certification preparation programs in key areas of engagement

Special Discount! Register for one paid education program, and get a 15% discount on any other paid registrant from your organization to any education event.

Scroll down for more information or click here to register

Program Overview, Schedule & Fees

  • Engagement World features 2½ days of Professional Development education and exhibits on all aspects of Enterprise Engagement and some of the key disciplines critical to ISO 9001 and ISO 10018 Quality People Management standards, including culture and leadership, recognition, incentive programs and rewards and recognition.
  • Equip your team with the skills needed to profit from ISO 9001 and ISO 10018 certifications and standards and the latest research-based practices in key areas of engagement.
  • Foster greater alignment among your key management by having them attend.

1. ISO 9001 and ISO 10018 Quality People Management: Enterprise Engagement in Action

Monday, May 7-Tuesday May 8
This 1½-day session is specifically designed for management and quality consultants, program developers and sales management seeking to understand the ISO 9001 and ISO 10018 Quality People Management principles, and to prepare for achieving the professional Advanced Engagement Practitioner (AEP) Certification and organizational ISO 10018 Quality People Management Certification. Companies seeking ISO 10018 Certification will have to employ someone with a current AEP certification to qualify.
Cost: $360 for Enterprise Engagement Alliance members; $695 for nonmembers
(*50% of session fees will be applied toward Advanced Engagement Practitioner fees for both EEA members and nonmembers.)
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2. All in Culture Training from Cultureworks.com

Tuesday, May 8, 9 am-12 noon
Leadership and culture are critical to ISO 9001 and 10018 Quality Management Principles and to a strategic engagement process. Based on a global 300,000-person research study of high-performance managers, the half-day All in Culture Training program teaches leaders the fundamental principles needed to develop a culture road map that enables managers to build a profitable, winning work-group culture, where employees give that extra push of effort that leads to outstanding results. This session prepares professionals for certification on leadership and culture coaching. Created by recognition pioneers Chester Elton and Adrian Gostick.
Cost: $295
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3. Principles of Results-Based Incentive Program Design and Certification, by the Incentive Marketing Association

Tuesday, May 8, 1 pm-4 pm for training; 4 pm-5 pm for the test
Now that ISO 10018 Quality People Management standards specifically recognize the importance of program design, the IMA’s Principles of Results-Based Incentive Program Design course is more critical than ever to practitioners in the field. This half-day program and certification covers the fundamental elements of program design and implementation and prepares professionals for certification in incentive program design and implementation. The program provides professionals with essential information and preparation for a one-hour test following the course to earn the Incentive Professional (IP) designation.
Cost: $200, including the Incentive Practitioner Certification test
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4. Raising Employee Engagement through World-Class Recognition Standards, by Recognition Professionals International

Tuesday, May 8, 9 am-12 noon
Recognition Professionals International (RPI) provides a synopsis of its Recognition Standards Model and the seven RPI Best Practice Standards® which are designed as a critical engagement tool for the creation and evaluation of organizational recognition initiatives. Based on knowledge gained over the past decade and a half from academic literature, key recognition practitioners and resource providers, these seven standards advocate recognition and engagement to improve organizational excellence.
Cost: $149
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5. Research and Best Practices in Rewards Experiences for Brands, Gift Cards, and Travel, by the Enterprise Engagement Alliance

Tuesday, May 8, 4 pm-5 pm
A panel of experts discusses all the ways creativity, customization, personalization and technology can be utilized to maximize the reward experience based on the latest research, best practices and standards.
Cost: Free to qualified attendees of the Rewards & Recognition Expo and Engagement World education program, and to R&R Expo exhibitors
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6. Rewards & Recognition Expo

Tuesday, May 8, 5:30 pm-7:30 pm
Onfloor Reception: Wed. 9:30 pm to 3:30 pm.
Brainstorm unique customization, personalization, and other ways to maximize the reward experience with leading brands, gift cards, master fulfillment, and technology companies.
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Professional Development Days Program Details

Special Discount! Register for one paid education program, and get a 15% discount on any other paid registrant from your organization to any education event.

Scroll down for more information or click here to register

The Benefits of Engagement World’s Professional Development Days

  • Engagement World’s Professional Development Days is designed to provide management across your organization with the opportunity to learn about new ISO 9001 and ISO 10018 standards and the practical skills required to maximize efficiency through the most efficient use of such engagement practices as leadership and culture, rewards & recognition, incentive programs, etc.
  • Because ISO standards and Enterprise Engagement require alignment across the organization and a grasp of multiple engagement tools, Engagement World is designed to enable organizations to foster alignment by having them participate and share in education programs at the same event.
  • Professional Development Days provides a time- and cost-efficient way to educate multiple people in organizations on the fundamental principles of ISO 9001 and ISO 10018 Quality People Management standards and certification to maximize the quality of design, execution and measurement of culture, recognition and incentive programs to achieve maximum success.

1. ISO 9001 and ISO 10018 Quality People Management: Enterprise Engagement in Action

Monday, 3 pm-5 pm; Tuesday, 9 am-4 pm
ISO 9001 and ISO 10018 standards promise to do for Human Capital Management what that ISO 9000 has done for quality: provide the roadmap for a more cohesive, efficient and integrated process to achieve organizational results. Master the principles and best practices of a new systematic approach to achieving organizational goals by fostering the proactive involvement of everybody critical to organizational success.

Benefits. Learn a formal approach to Quality People Management offering a proven and sustainable competitive advantage in sales, marketing, talent management and financial results. Over 1.3 million companies benefit from ISO 9001 standards and certification, and they and any other type of organization can benefit from the ISO 10018 Quality People Management certification designed for service and manufacturing companies.

Who Should Attend. Senior management and investors seeking a practical roadmap to sustainable financial success that is good for everyone based on the world’s most respected standards in quality management: the new ISO 9001 and 10018 Quality People Management standards.

What You’ll Accomplish. You and your team will gain inside knowledge of a new formal business framework that drives sustainable organizational success and creates a better experience for everyone who touches your organization.

Presenters:
Dr. Ron B. McKinley, Vice President, Chief Standards Officer, Healthcare Management Institute, University of Texas Medical Branch; Founder of the International Center for Enterprise Engagement (ICEE) and the first ISO 10018 certification for Quality People Management.

Lee S. Webster, Director, Standards Development; Secretary, ISO Technical Committee 260 Human Resource Management; Secretary, ISO Technical Committee 304 Healthcare Organization Management; Secretary, U.S. TAG for TC 304 and American National Standards in Healthcare Administration, Healthcare Management Institute (HMI), University of Texas Medical Branch.

Allan Schweyer, Director, Enterprise Engagement Alliance Curriculum Director and contributor to Enterprise Engagement: The Roadmap – How to Profit from ISO 9001 and ISO 10018 Quality People Management Standards and Certification, and founder of TMLU, a professional education and curriculum company.

Bruce Bolger, Founder, Enterprise Engagement Alliance and contributor to Enterprise Engagement: The Roadmap – How to Profit from ISO 9001 and ISO 10018 Quality People Management Standards and Certification; President of The Engagement Agency, an advisory service for organizations interested in Quality People Management systems and certification.

Click here to register to all education

SPECIAL DISCOUNT! Register for one paid education program, and get a 15% discount on any other paid registrant from your company to any education event.

2. All in Culture Training

Tuesday, 9 am- 12 noon
Cost: $295
Based on a global 300,000-person research study of high-performance managers, the one-day All in Culture Training teaches leaders how to develop a culture road map that enables managers to build a profitable, winning work-group culture of their own, where employees give that extra push of effort that leads to outstanding results. Created by recognition pioneers Chester Elton and Adrian Gostick.

What Does All in Culture Training Teach?

Based on the New York Times’ bestselling book of the same name, leaders will build specific Action Plans for their teams from All in Culture’s 7-step leadership and culture roadmap:

  • Define a burning platform
  • Create a customer focus
  • Develop agility
  • Share everything
  • Partner with your talent
  • Root for each other
  • Establish clear accountability

“The feedback was outstanding. Everyone is talking about being ‘all-in.’ We now have some highly motivated leaders.”
— Mark Beck, CEO, Jeld-Wen

Presenter: Chris Kendrick is head of Training and Delivery for The Culture Works, a leadership and engagement consultancy helmed by New York Times best-selling authors Adrian Gostick and Chester Elton. He has nearly two decades of leadership development experience consulting, speaking and training with organizations such as Bank of America, OfficeMax, Ford, Subaru, DHL and American Express.
Whether developing mission, vision, values or onboarding or recognition and appreciation programs, Chris’ specialty is workplace engagement. He loves helping clients—large and small—build high-performance cultures. Chris was a contributing writer on the book The Daily Carrot Principle, a handbook for daily employee recognition.
He has a BA in English from Brigham Young University and enjoyed several semesters as adjunct faculty in the Theater Department at Utah Valley University.

Click here to register to all education

SPECIAL DISCOUNT! Register for one paid education program, and get a 15% discount on any other paid registrant from your company to any education event.

3. Raising Employee Engagement Through World-Class Recognition Standards

Tuesday, May 8, 9 am-12 noon
Cost: $149
For the first time, recognition is specified as a core component of Quality People Management practices. Recognition Professional International (RPI) provides a synopsis of its Recognition Standards Model and the seven RPI Best Practice Standards® which are designed as a critical engagement tool for the creation and evaluation of organizational recognition initiatives. Based on knowledge gained over the past decade and a half from academic literature, key recognition practitioners and resource providers, these seven standards advocate recognition and engagement as a means to improve organizational excellence.

Each standard is presented with definitions, practical examples and current state analysis of recognition in your organization. The seven standards are:
1. Recognition Strategy
2. Management Responsibilities
3. Measurement
4. Communication
5. Training
6. Events/Celebrations
7. Continuous Improvement

The content provides a summary of the concepts from RPI’s more in-depth four-course certification process where participants may achieve the formal designation of Certified Recognition Professional (CRP). All four CRP® courses are offered online, as well as in person.

Session Benefits
Anyone who is looking for a proven, systematic process to improve organizational performance through the key engagement strategy of employee recognition can benefit from the Seven Standards covered in this session.
Presenter: R. Scott Russell, CRP

Scott is a 20-year veteran of event management and recognition, from his days as a concert promoter in Southern California to his most recent 12-year stint in Operations (Employee Experience) with Verizon Wireless. He is currently the Director of Client Success for the C.A. Short Company based in North Carolina, working to promote the value of recognition and engagement to his staff, his clients and others. Scott writes an ongoing web series on Random Acts of Engagement and is an accomplished public speaker. He is an Executive RPI Board member and chairs the RPI Community Action Team.

Click here to register to all education

SPECIAL DISCOUNT! Register for one paid education program, and get a 15% discount on any other paid registrant from your company to any education event.

4. Principles of Results-Based Incentive Program Design and Certification

Tuesday, 1 pm-5 pm, with test
Cost: $200
The Incentive Marketing Association’s Principles of Results-Based Incentive Program Design course is designed to provide the fundamental elements of program design and implementation and to prepare professionals for certification in incentive program design and implementation. This half-day program helps professionals to both prepare for the program and take the test to earn the Incentive Professional (IP) designation.

Earning an Incentive Professional (IP) designation is the first step toward earning a Certified Professional of Incentive Management (CPIM) designation from the Incentive Marketing Association (IMA). Individuals may earn their IP by registering for and successfully passing the IMA’s Principles of Results-Based Incentive Program Design examination. The exam consists of an array of multiple-choice and essay questions. While a candidate must have a current understanding of program design, the questions on the test are all part of the “Principles” study materials and the three-hour course being offered at Engagement World

“Principles takes all of the steps critical to designing effective incentive and recognition for employees, channel partners or consumers and lays it out in a logical, non-commercial manner. I would recommend this curriculum to anyone associated with designing, utilizing, or supporting incentives and recognition in any industry.”
— Louise Anderson, CPIM

Presenter: Barb Hendrickson, CPIM
Barb is President of Visible Communication, which helps companies to be more visible in their marketplace through effective marketing and communication strategies. She is the current Master Trainer of the “Principles” Course for the IMA and educates potential trainers, as well as being the principal editor in charge of maintaining and updating the course curriculum. Barb has worked 25+ years in the incentive marketplace. She is a CPIM and charter member of the IMA, as well as Past President. Barb has earned her Social Media Certification from Hootsuite Academy.

Click here to register to all education

SPECIAL DISCOUNT! Register for one paid education program, and get a 15% discount on any other paid registrant from your company to any education event.

5. Research and Best Practices in Reward Experiences for Brands, Gift Cards and Travel, by the Enterprise Engagement Alliance

Tuesday, 3 pm-4 pm
Cost: Free to qualified attendees of the Rewards & Recognition Expo and Engagement World education, and to R&R Expo exhibitors.
Dozens of research studies confirm that most reward programs fail to achieve best results by overlooking the importance of reward selection, presentation and experience. Not only do many programs fail to incorporate best practices in design, they overlook the ways rewards can have the greatest impact on engagement. Now that ISO 10018 standards specifically include rewards, this session is designed provide crucial insights into best practices based on current research. A panel of experts discusses how creativity, customization, personalization and technology can be utilized to maximize the reward experience based on the latest research, best practices and standards.

Click here to register to all education

SPECIAL DISCOUNT! Register for one paid education program, and get a 15% discount on any other paid registrant from your company to any education event.